FAQs


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How do you determine the sales tax?
Plus For Less collects sales tax only in California; we do not collect sales tax in any other state.
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What about backorders?
Everything we list on our website is available for purchase. However, during busy shopping days, some of our popular items sell out quicker than we can re-stock them; if you happen to purchase one of those items, we will notify you by email that this item is now on backorder. As usual, you have the option of cancelling or modifying your purchase, prior to us shipping your order. But if you choose to keep that item/items on your order, as soon as we receive your items back in stock, we will ship them out to you for no additional shipping cost! 
 
How we charge for backorders:
You'll be charged for backordered items, when you make the purchase. As usual, you have the option of cancelling or modifying your purchase, prior to us shipping your order. As soon as we receive the items back in stock, we'll ship them out to you using our "Free Standard Shipping" method via USPS (3-5 business days). 
 
What if some of the backordered items are discounted:
Sometimes, based on availability, your backordered items may be sent in separate shipments. The items shipped last will have the discount or the promotion applied, if your items were discounted or had a promotion when you made the purchase.
For example, let's say, you purchase 6 pairs of Hanky Panky panties at a "buy in bulk and save" discount, but some of them are backordered for 3-4 weeks. If we, currently, have 4 pairs in stock, we will send you the 4 pairs. Then a couple of weeks later, we might receive another shipment from the manufacturer; at that point, we will ship the remaining 2 pairs to you free of charge and without shipping charges.
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What forms of payment do you accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover and PayPal. 
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When will I be charged?
You are charged when you make your purchase. If you cancel your order prior to shipment, you will receive a refund.
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Do you do gift wrapping?
Currently, we do not do gift wrapping. Once we start offering gift wrapping, we will notify everyone by email. 
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How do I redeem a coupon/offer code or a gift certificate?
Coupon/Offer codes and gift certificates can be redeemed in your Shopping Cart or the "Order Confirmation" step of the checkout process.
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How do I change my account information?
To access your information, please sign in through the "My Account" page, and you can edit or delete your information. 
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What are my shipping options and costs?
Based on your delivery address and weight of the package, your shipping options and costs will vary. Your actual shipping charges will be calculated at checkout. 
We ship to all 50 States, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands) and P.O. Box addresses.
  
Most in-stock orders are delivered within 3-5 business days. For Alaska, Hawaii, rural zip codes and U.S. Territories, in-stock orders are delivered within 5-7 business days. For APO/DPO/FPO addresses, in-stock orders are delivered usually within 15 business days thorough the USPS.
 
Standard Shipping, Preferred Shipping and Priority Mail are delivered by the U.S. Post Office USPS. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.
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When will my order get shipped?
Select Shipping methods get shipped the same day, for in-stock orders placed by 9:00 am PST, excluding holidays. If using Standard Shipping, in-stock orders will get shipped, usually, within 1 business day, excluding holidays. For more information, please see shipping details above.
As always, it's never too late to send someone an e-gift certificate.
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How do I track my package?
Upon shipping your package, we will send you an email confirmation with your tracking number and a link to track your package. You don't need an account to track your package, but if you have an account, you can track your package by logging in through the "My Account" page.
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Do you ship international?
Yes. We ship to most countries.
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What is your return policy?
Any item purchased on our website or by phone that you don't love may be exchanged or returned. We accept back only unworn/unwashed merchandise with tags.
Returns within 30 days of purchase will be refunded to the original form of payment.
Returns after 30 days of purchase will receive store credit towards exchange for a new item at our store. 
Back ordered items have 30 days from the time item(s) shipped. 
Gift returns and purchases made with a gift card will be refunded in the form of a store credit. 
Who pays for the return shipping?
You are responsible for the return shipping, if you're returning an order. You can use any carrier to ship your return back to us. We recommend using an insured, traceable method; we are not liable for damaged or lost packages.
It is unlikely, but if we, unintentionally, sent you incorrect merchandise or you received damaged merchandise, please notify us immediately by email. We will reimburse you for the return shipping cost of the package to us; also, replacement merchandise will be sent to you without any shipping charges.
How do I make returns and exchanges?
As a reminder, your exchanged items will be sent back to you without any shipping charges.
 
1. Return Request.
A) Go to My Account, and Log In. B) Under Manage Your Account, Click on Completed. C) Next to View Order Details, Click on Return Item(s).
D) From the Dropdown, Choose a Return Reason, and a Return Action; add your Comments. E) Submit Return Request. Once we review your request, we will send you a Return Authorization.
 
After receiving a Return Authorization, you may proceed to step 2 below.
 
2. Pack up the items. 
Print a copy of your invoice and underline or circle the item/s you're returning. Put the invoice in the package, along with the item/s being returned. 
 
Place your item(s) and completed Return/Exchange form in a secure package, removing or covering any labels; you may reuse your original packaging, if you'd like. Pack it up and apply the return label and postage, if you've created one already. 

Using any carrier, please mail your package through an insured, traceable method to:

Plus For Less
Att: Returns
17171 Roscoe Blvd. #D-110
Northridge, CA 91325
 
3. Drop off the package.
Please make sure you've applied postage, before dropping off the package. If you haven't already purchased postage, you can easily do so at the USPS or whoever you choose for your shipping.
 
Note: Please allow up to 10 business days from the time you mail your return back, for us to receive and process your return/exchange. Contact Us, if you have any questions.
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Is my privacy protected?
Plus For Less cares about you and your privacy; we are committed to protecting our customers' privacy. The information we collect on the website is utilized to make shopping on our site possible and to enhance your overall shopping experience with us.
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How do I submit comments, questions and feedback?
Our goal at Plus For Less is to provide you with a great shopping experience. If you have a comment, concern, question or complaint that you'd like to share with us, please use our Contact Us form or email us at the email address provided in the order confirmation sent to you. 


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